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FAQ for Honda Care

Purchasing Honda Care

Purchasing Honda Care while you have less than 6,000 miles on your vehicle provides you with the best value for your dollar since you are offered the longest terms and the best pricing. You may purchase Honda Care this year if it is a 2009 or new model and it has less than 36,000 miles. Because you are purchasing Honda Care from Bernardi Acura of Boston, an authorized Acura dealer in Brighton, MA, the policy is backed by American Honda and will be honored nationwide by all certified Honda dealers.

Coverage under your policy begins when the vehicle was originally placed in service and at zero miles.

Commercial Vehicles

Vehicles that are used for commercial purposes must have less than 6,000 miles on their odometer to be eligible for Honda Care.

Cancelling Honda Care

You may cancel Honda Care at any time and for any reason. You will receive a 100% refund if you cancel within 60 days. You will receive a prorated refund if you cancel after this time.

To cancel your policy, please have the following information available:
Cancel Reason
Information Required
Theft or Total Loss
Vehicle Identification Number (VIN) or Contract Number Insurance documents showing miles and date of loss
Proof of Payoff (If Applicable)
Loan Account Number if Honda Care was financed.
Trade-In or Sale
Vehicle Identification Number (VIN) or Contract Number Insurance documents showing mails and date of loss
Odometer Disclosure Statement
Proof of Payoff.
Any Other Reason
Vehicle Identification Number (VIN) or Contract Number Insurance documents showing mails and date of loss
Proof of Current Mileage
Loan Account Number if plan was financed.

Regular Maintenance

To keep your contract valid, you must adhere to the manufacturer’s recommended maintenance schedule that is outlined in your Owner’s manual. While it is recommend that your local Honda dealer perform this service since they know your vehicle best, the manufacturer’s recommended maintenance may be performed anywhere as long as you have records that prove the maintenance was done. Maintenance performed within 1,000 miles and/or 30 days of the interval recommended in your Owner’s Manual shall be deemed compliant. You may be requested to supply maintenance records for recommended services that are related to a failure.

Oil / Temperature Lights/Gauges

You are responsible for ensuring the oil warning light/gauge and the temperature warning light/gauge are functioning properly before driving your vehicle. You are also responsible for safely pulling your vehicle off the road and shut off the engine immediately when either of these lights/gauges indicates a problem.

Handling a Breakdown

When your vehicle encounters any breakdown, it is your responsibility to protect it from further damage. Continued operation of your vehicle after a breakdown that results in further damage will be considered your failure to protect your vehicle and will not be covered under the contract.

Repair Facility

When a mechanical Breakdown or failure occurs, have your vehicle brought to the dealer where you purchased it or to the closest Honda dealer. Where servicing at an authorized Honda dealer is not practical, have it brought to a local licensed repair facility. Keep in mind there may be an extended delay for these non-authorized repair facilities while they acquire authorized Honda parts that will be required for you to receive reimbursement through HondaCare.

Towing

If your vehicle must be towed due to a failure of a part covered by the contract, you will be reimbursed for reasonable towing charges that you paid to a licensed towing service for having your vehicle towed to the nearest authorized Honda dealer or licensed repair facility. Your reimbursement, which will not exceed $100 per breakdown, will be for actual towing charges that exceed any payment you receive from an insurance company, manufacturer, or motor club.

Rental Car

If you rent a car from a licensed rental agency due to a failure caused by a part covered by the service contract, you will be reimbursed for actual expenses that you paid (excluding gas, collision damage waiver, and optional insurance charges) for substitute transportation up to the maximum daily rate of $35 a day for up to six days and $210.. The total number of days of reimbursement for each occurrence cannot exceed 6 days and will be determined by the reasonable time to fix the failure.

Meals and Lodging

If your vehicle encounters a breakdown that is caused by a covered part and you are required to remain overnight more than 100 miles from your mailing address while repairs are completed, your trip interruption reimbursement benefit will reimburse you for up to $300, not to exceed $100 per day for the first three consecutive days for costs incurred by you for meals and lodging between the date of breakdown and the date repairs are completed.

Claim Authorizing

Before any repairs are made, the repair facility must obtain an authorization code from the plan administrator. To place a claim, you will need to provide…
  • Your contract number
  • Current vehicle mileage
  • Date of failure
  • Authorization to the repair facility and/or the plan administrator to inspect your vehicle to obtain information about the failure.

Claim Submission

To submit a claim that has been previously authorized by the plan administrator you will need to provide the plan administrator with:
  • Legible and itemized repair order signed by you.
  • Valid receipts for towing, vehicle rental, meal and lodging where applicable.
  • You may be required to provide all maintenance records for services performed on the vehicle that relate to the failure if a lack of maintenance is suspected to have caused the failure.

Payment

  • Once authorization has been received and the plan administrator has received the above documents, payment for the authorized amount of the claim less your deductible will be made directly to the repair facility.
  • Payment for sublet services will be made to you.
    • You are responsible for paying the repair facility the amount of your deductible and for any items that are not covered by the contract.
    • You are responsible for paying for the repair of any non-Honda part and any damage it may have caused to other parts that normally would be covered.
  • ONE TIME DEDUCTIBLE: You are responsible for paying a deductible for the repair or replacement of a part only once. If future repairs are required to the part during the life of the contract, the deductible will be waived.

Florida & Califonia Residents

  • Due to Florida and Califonia state insurance regulations, residents of these states must purchase their policy from an in-state dealer. Therefore, Florida and Califonia residents may not purchase their policy from Bernardi since it is a Massachusetts-based dealership.